Certificates are awarded for certain courses where the instructor has made this feature available. You can find your awarded certificates in several places:

  • Your email inbox (or junk folder in some cases)
  • The Certificates page in ‘My Profile
  • One the course page

If you believe you should have been awarded a certificate and no certificate is visible in the above pages, try the following:

  1. Check the course has a certificate awarded
  2. Go back to the course and look for a blue tick in each lesson and topic to make sure you haven’t missed anything
  3. Check there are no assignments awaiting review
  4. Write to your instructor and ask to follow up

Incorrect Name or Spelling

The certificate name comes from your account first name + last name. To correct a certificate name:

  1. Go to My Profile and click ‘Edit Profile’
  2. Change the first name and last name to the correct name/spelling
  3. Save changes
  4. Return to the Certificates page and download the certificate again

If you are still having trouble, send an email to contact@austererisk.com